Terms & Conditions

1. Acceptance of these terms

By signing up a venue for TableCade, or by using the booth as a customer at a participating venue, you agree to these Terms & Conditions.

2. The service

TableCade is a QR-code table photobooth and entertainment product: venue customers scan a code, use their own phone to play games, take photos, and leave feedback, and can print a keepsake receipt on the venue's printer. We provide the software and, where agreed, guidance on the printer hardware a venue connects.

Any demo, preview, or example content shown on our website or in the booth software (including sample promotional messages, discounts, or incentives) is illustrative only. It does not constitute a real offer from TableCade by RandoLabs or from any venue, and should not be relied on as one.

3. Venue accounts

• Venues are responsible for keeping their printer and QR codes in working order, and for the accuracy of the branding/content they configure in the staff dashboard.
• Venues must only use customer contact details collected via the feedback flow for the purpose the customer consented to (following up on their feedback) — not for unrelated marketing.
• Fees consist of a one-time setup fee (covering hardware and installation) and an ongoing monthly service fee. The exact amounts, including any founding-venue or promotional discount, are agreed directly with each venue before the service begins and communicated in writing (e.g. over WhatsApp or email) — nothing is charged without that prior agreement.

4. Hardware warranty and servicing

The printer unit we provide is covered by a 12-month hardware warranty from the date it's installed at your venue, against manufacturing defects and normal-use hardware failure. This warranty doesn't cover damage from misuse, liquid or physical damage, unauthorised modification, power surges not caused by our own equipment, or wear from extremely high print volumes beyond normal use.

If the printer stops working during the warranty period for a covered reason, we'll repair or replace it at no charge, using commercially reasonable effort to resolve it — typically within around 10 days of you reporting it, though this can vary depending on parts availability and your location.

If a covered issue takes longer than that to resolve and the delay is due to a fault on our end, we'll credit your account a prorated amount against your next payment, based on the number of days the printer was out of service (capped at one month's fee). This credit is your exclusive remedy for a printer outage — see also Section 8 (Limitation of liability).

After the warranty period ends, if the printer needs repair or replacement, we'll quote a flat servicing fee before doing any work — nothing is charged without your agreement first.

5. Using the booth

By using the booth, you agree not to submit photos, messages, or content that is unlawful, offensive, or infringes someone else's rights. We reserve the right to remove content or restrict access to the booth at our or the venue's discretion. Because a printed keepsake is created from a live photo taken through your own phone's camera, minor variations in print quality versus the on-screen preview are normal and not considered defects.

6. Intellectual property

All software, design, and branding not supplied by a venue belong to TableCade by RandoLabs and may not be reproduced without permission. A venue retains ownership of the branding assets (logo, promo text) it uploads; it grants us a licence to display them within its own booth and receipts only.

7. No warranty

Except for the hardware warranty in Section 4, the service is provided "as is" and "as available." We don't guarantee it will be uninterrupted, error-free, or available at all times — hardware (printers, network connections, an individual venue's WiFi), third-party services we rely on, and factors outside our control can all cause downtime. To the extent permitted by law, we disclaim all warranties, express or implied, including any implied warranty of merchantability or fitness for a particular purpose.

8. Limitation of liability

To the extent permitted by law, our liability for any claim relating to the service is limited to the amount paid for that service in the preceding 3 months (or, for a free-to-use venue, a nominal amount). We are not liable for indirect, incidental, or consequential losses, including lost profits, lost printer consumables, or downtime, even if we've been advised such losses were possible. Our sole remedy for a printer outage covered by the hardware warranty is the prorated credit described in Section 4.

9. Indemnification

A venue agrees to indemnify and hold TableCade by RandoLabs harmless from any claims, damages, or expenses (including reasonable legal fees) arising from its use of the service — including how it handles customer data collected through the booth, misuse of the printer or QR codes, or content it uploads (branding, promo text, crossword words) that infringes someone else's rights or breaches these terms. This does not apply to claims arising from our own negligence or breach of these terms.

10. Events outside our control

We're not responsible for any failure or delay caused by something reasonably outside our control — internet or power outages, failures of a third-party service we depend on (e.g. our hosting or database provider), natural events, or similar. We'll work to restore the service as soon as reasonably possible.

11. Suspension and termination

We may suspend or end a venue's access to the service at our discretion, including for non-payment, misuse of the service, or a breach of these terms — where practical, we'll give reasonable notice first. A venue may stop using the service at any time.

12. Governing law

These terms are governed by the laws of Singapore, and disputes are subject to the exclusive jurisdiction of the Singapore courts.

13. Changes to these terms

We may update these terms from time to time. The "Last updated" date at the top reflects the latest revision. Continued use of our service after a change means you accept the updated terms.

14. Contact us

Questions about these terms? Reach us at [email protected] or WhatsApp.