Terms & Conditions — Rando Labs

This is a general-purpose template covering the essentials for a small made-to-order 3D printing business in Singapore — ordering, custom artwork, payment, shipping, and returns. It is not a substitute for legal advice — have a lawyer review it before relying on it, especially the sections marked like this.

1. Acceptance of these terms

By placing an order with Rando Labs ("we", "us"), whether through this website, WhatsApp, or email, you agree to these Terms & Conditions. Registered business name: [Rando Labs is not yet a registered business entity — add your UEN / registered entity name here once incorporated].

2. Products & customisation

Our products are 3D printed to order, often using artwork, logos, or text you provide. By submitting artwork, you confirm that:

You own it, or have permission to use and reproduce it; and
It does not infringe any third party's intellectual property or contain unlawful, offensive, or hateful content.

We reserve the right to decline any order or artwork at our discretion. You retain ownership of your artwork; you grant us a licence to reproduce it solely to produce your order and, unless you tell us otherwise, to photograph the finished product for our portfolio or marketing.

Because every unit is printed from a digital file, small variations in colour, layer texture, or scale versus an on-screen preview are normal and not considered defects.

3. Orders & payment

Prices are listed in Singapore Dollars (SGD) and exclude delivery unless stated.
Orders are currently confirmed manually via WhatsApp (PayNow, bank transfer, or other agreed method) until card payments are enabled through our payment provider.
An order is only confirmed once we acknowledge it and, where required, receive payment or deposit.

4. Production & delivery

Typical turnaround is 2–3 business days from order confirmation to shipping, though this can vary with order volume or complexity — we'll let you know if a specific order will take longer. Delivery is currently within Singapore only. Risk in the goods passes to you once the order is handed to the delivery courier or collected in person.

5. Returns, refunds & defects

Because our products are custom-made to your specifications, we generally do not offer refunds or exchanges for change of mind once production has started. We will repair, reprint, or refund an order if:

It arrives damaged or with a manufacturing defect; or
The item printed materially differs from what was confirmed with you (e.g. wrong artwork, wrong product).

To make a claim, contact us within 7 days of delivery at support@randolabs.com with photos of the issue. Every NFC-enabled product is tap-tested before shipping; if a chip stops working under normal use within 30 days, we'll replace it free of charge.

6. Intellectual property

All website content, product designs, and branding not supplied by a customer belong to Rando Labs and may not be reproduced without permission.

7. Limitation of liability

To the extent permitted by law, our liability for any claim relating to an order is limited to the amount you paid for that order. We are not liable for indirect or consequential losses.

8. Governing law

These terms are governed by the laws of Singapore, and disputes are subject to the exclusive jurisdiction of the Singapore courts.

9. Changes to these terms

We may update these terms from time to time. The "Last updated" date at the top reflects the latest revision. Continued use of our site or services after a change means you accept the updated terms.

10. Contact us

Questions about these terms? Reach us at support@randolabs.com or WhatsApp.